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Refund and Exchange

Last Updated: 2026-05-20

Thank you for purchasing Professional LED Lights for Cars from autoulu.com. We want you to be satisfied with your purchase, so we have established the following refund policy to ensure a fair and transparent process for all customers.

1. Eligibility for Refunds

You may request a refund if:

  • The product is defective, damaged, or does not match the product description on the Website (e.g., wrong model, incorrect specifications);
  • The product is delivered late beyond the estimated delivery time (excluding delays caused by customs, natural disasters, or other force majeure events);
  • You receive the wrong product (different from the one you ordered).

Refunds are not available for:

  • Products that have been installed, used, or modified (unless the defect is caused by manufacturing errors);
  • Products that are returned without original packaging, accessories, or proof of purchase;
  • Custom-made products (unless they are defective);
  • Delays caused by customs clearance, shipping carriers, or force majeure events;
  • Change of mind or incorrect purchase decisions (e.g., ordering the wrong model without verifying specifications).

2. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our customer support team within 7 days of receiving your order (for defective/damaged/wrong products) or within 3 days of the estimated delivery date (for late delivery) via email: info@autoulu.com.
  2. Provide the following information in your email:
    1. Your order number;
    2. Your full name and contact information;
    3. Detailed description of the issue (e.g., defect, wrong product, late delivery);
    4. Photos or videos of the product (if applicable) to verify the issue.
  3. Our customer support team will review your request within 3-5 business days and respond with a decision. If your refund is approved, we will provide you with instructions for returning the product (if required).
  4. You must return the product (if required) within 7 days of receiving the return instructions. The return shipping cost shall be borne by us if the issue is caused by our error (e.g., defective product, wrong product); otherwise, the return shipping cost shall be borne by you.
  5. Once we receive and inspect the returned product (if applicable), we will process your refund within 5-7 business days. The refund will be credited to your original payment method, and the processing time may vary depending on your payment provider.

3. Refund Amount

3.1 For eligible refunds, we will refund the full purchase price of the product, including any applicable taxes. Shipping fees are non-refundable unless the issue is caused by our error (e.g., wrong product, defective product).

3.2 If you received a discount or promotion when purchasing the product, the refund will be based on the amount you actually paid (after the discount).

4. 3-Year Warranty

Autoulu products are guaranteed warranty for 3 years from the original date of receipt. If you encounter any quality issues, we’ll repair or replace the defective part or product with a comparable part or product.

5. How do I refund or exchange?

Please fill the form below as detailed as possible, after you submit, our customer service team will get in touch with you by email within 48 hours.